Delete your Bidvers account
You can ask us to delete your Bidvers account and personal data at any time. Here is how, what we delete, and what the law says we have to keep.
How to ask
- In the Bidvers app: open Account & Privacy and tap Delete account.
- On this page: fill in the form. Use the email address on your Bidvers account.
What happens next
- We check by email that the request came from you.
- We end your live listings and withdraw your live bids. If you won an auction in the last 30 days, or we still owe you a payout, we finish that first.
- We delete your account and personal data, and email you when it is done. In the app this happens straight away; a request from this page takes up to 30 days.
What we delete
- Your name, email address, phone number, address and profile photo
- Your bank details and saved cards
- Your Google sign-in link
- Your logins and the devices that get your notifications
- Everything else on your account that we do not have to keep by law
What we keep, and for how long
- Payment, payout and tax records, including the name on them
- 7 years from the payment (tax and accounting law)
- Hotel partner and vendor verification records
- 5 years after the account is deleted (anti-money-laundering law)
- Records of disputes
- 5 years after the dispute is closed
- Messages you sent our support team
- 3 years from your last message
- Server logs
- 90 days
Only staff who need these records for legal reasons can see them, and we delete them when the period ends. Full details are in Section 11 of our Privacy Policy.
Questions? Email privacy@bidvers.com.
Ask us to delete your account
Use the email address on your Bidvers account. In the message, say that you want your account deleted. If you like, tell us why you are leaving.